Once you have clicked to view a document, you may have encountered the screen shows 'Loading...'. 

It is because the system failed to load the document. 

To resolve this issue, you will need to force quit the app, then open it again.

If you face any issues, please reach out to our Customer Experience Team at support@board.vision or +65 69097100 and we will be happy to help.


Our hotline operating hours are from Mondays to Fridays 9:00 AM to 6:00 PM SGT (excluding public holidays).