Frequently Asked Questions
For Board.Vision Users If the company has subscribed to the SmartSign module, all the Active Users designated by the company will have access to SmartSign....
Sat, 6 May, 2023 at 5:58 PM
The SmartSign.Vision URL is https://app.smartsign.vision/login. If you have any queries, please reach out to our Customer Experience Team at support@bo...
Sat, 6 May, 2023 at 5:58 PM
No, the Signatories of the documents do not need an account with SmartSign. Your document will be sent by email from notification@smartsign.vision and r...
Sat, 6 May, 2023 at 5:58 PM
No, Signatories can access the link in the email as long as the status of the document is "In Circulation" or "Completed". If you ...
Sat, 6 May, 2023 at 5:59 PM
Documents within an account will remain in the system. If you have any queries, please reach out to our Customer Experience Team at support@board.vision...
Sat, 6 May, 2023 at 5:59 PM
No, Preparer can only view those documents created by him/her. For example, Preparer A cannot view the documents prepared by Preparer B even though the...
Sat, 6 May, 2023 at 5:59 PM
All Signatories will separately receive an email notification from notification@smartsign.vision, with the title “SmartSign - 'Preparer's Name' ...
Sat, 6 May, 2023 at 6:00 PM
No, the Preparer is unable to edit the document after sending it. If you have any queries, please reach out to our Customer Experience Team at support...
Sat, 6 May, 2023 at 6:00 PM
Yes, the Preparer can void the document if the status of the document is "In Circulation" or "Declined". If you have any queries,...
Sat, 6 May, 2023 at 6:01 PM
When the Preparer voids the document, an email from notification@smartsign.vision with the title “Document was void” will be sent to all the signatories and...
Sat, 6 May, 2023 at 6:01 PM