Frequently Asked Questions
For Board.Vision Users If the company has subscribed to the SmartSign module, all the Active Users designated by the company will be able to access SmartSi...
Sat, 25 May, 2024 at 5:46 PM
The SmartSign.Vision URL is https://app.smartsign.vision/login. If you have any queries, please reach out to our Customer Experience Team at support@bo...
Sat, 6 May, 2023 at 5:58 PM
No, the Signatories of the documents do not need an account with SmartSign. Your document will be sent by email from notification@smartsign.vision and r...
Sat, 6 May, 2023 at 5:58 PM
No, Signatories can access the link in the email as long as the status of the document is "In Circulation" or "Completed". If you ...
Sat, 6 May, 2023 at 5:59 PM
Documents within an account will remain in the system. If you have any queries, please reach out to our Customer Experience Team at support@board.vision...
Sat, 6 May, 2023 at 5:59 PM
No, Preparer can only view those documents created by him/her. For example, Preparer A cannot view the documents prepared by Preparer B even though the...
Sat, 6 May, 2023 at 5:59 PM
All Signatories will separately receive an email notification from notification@smartsign.vision, with the title “SmartSign - 'Preparer's Name' ...
Sat, 6 May, 2023 at 6:00 PM
No, the Preparer is unable to edit the document after sending it. If you have any queries, please reach out to our Customer Experience Team at support...
Sat, 6 May, 2023 at 6:00 PM
Yes, the Preparer can void the document if the status of the document is "In Circulation" or "Declined". If you have any queries,...
Sat, 6 May, 2023 at 6:01 PM
When the Preparer voids the document, an email from notification@smartsign.vision with the title “Document was void” will be sent to all the signatories and...
Sat, 6 May, 2023 at 6:01 PM