Known Issues and Error Messages
We're always working to resolve problems that you encounter on Board.Vision. If your problem is listed below, we know about it and are working to fix it.
If you're not receiving an expected email from Board.Vision, it could be one of the following reasons: 1) The email may be delivered to the spam/ju...
Sat, 3 Aug, 2024 at 4:55 PM
After ten failed login attempts, your account will automatically be temporarily blocked. To unblock your Board.Vision account: 1) Access to your ...
Sat, 3 Aug, 2024 at 4:55 PM
Once you have clicked to view a document, you may have encountered the screen shows 'Loading...'. It is because the system failed to load the d...
Sat, 3 Aug, 2024 at 4:56 PM
You may have encountered an error message 'Looks like an Error. 404 Error' while accessing the document. It is because the system failed to loa...
Sat, 3 Aug, 2024 at 4:56 PM
If you had encountered an error message 'Need to use Acrobat' while accessing the document, it is because the System failed to load the document in ...
Sat, 3 Aug, 2024 at 4:56 PM
If you encountered the following error message: "Oops! Session Timeout. Try re-login again." when accessing the Board.Vision, it is likely due to ...
Fri, 20 Jun, 2025 at 2:36 PM
If you had encountered an error message 'You have requested for an OTP too frequently. Please wait for a few minutes and try again', it is because y...
Sat, 3 Aug, 2024 at 4:57 PM
If you had encountered an error message, 'Wrong Email or Password' when logging in into Board.Vision. This could be caused by: 1) You may h...
Sat, 3 Aug, 2024 at 4:57 PM
Your OTP will be blocked if you have requested the one-time password (OTP) five times and did not input the OTP for verification. To resolve this issue...
Sat, 3 Aug, 2024 at 4:57 PM
If you have 'turned off' the Eye icon, you will not able to view your annotations on the document. To view your annotations, tap on the Eye ...
Sat, 3 Aug, 2024 at 4:58 PM